售后服务承诺 

After-sales Promises 

为保障客户利益，解决客户的后顾之忧，真正体现“质量保证，服务至上”的经营理念。我公司特做出 售后服务承诺如下：

In order to ensure the benefit of our customer and offer our best service, our company make an announcement based on our management philosophy” Super Quality, Best Service”. 

凡我公司销售的产品（含配置的配件），均提供一年的质保期。 

All our company products (include the spare parts), their warranty is ONE year.

一、 质保期限：自客户收到产品之日起开始计算。 

Warranty is valid in one year from the date after goods received. 

二、 质保条件：质保期限内，需方（购买方或者购买方的客户方）应严格按照产品说明书所述的使用方 法使用，并无人为损坏。

Warranty term: During the warranty, the buyer (the dealer or the end user) must operate the product strictly according to our manual, and should not be damaged by intended activity. 

三、 质保内容： 

The content of warranty: 

1、 对于客户能够自行维修（或者在我公司工程技术人员的指导下完成维修）的，免费提供零配件更换；

If the buyer can maintain the machine by themselves (or under our technician’s instruction), we can supply the spare parts for free. 

2、 对于主机或者主要部件故障的，我公司免费更换整机； 

If the main part or accessories is broken, we can offer the free complete product for replacement. 

3、 我公司只负责直接的产品故障维修和更换的费用，不负责由此带来的其他连带损失。 

We have obligation for our products maintenance and replacement, and are not responsible for the other losing related.

四、 其他服务： 

Other service: 

1、我公司免费为需方提供技术咨询、安装指导服务。

We can provide the free technical information and installation instruction service. 

2、 我公司提供质保期外有偿维修服务，所换零部件酌情收取成本费用。 

We can supply the maintenance and service out of warranty, and charge only the cost of the parts and labor. 

3、 在产品升级后优先通知需方，在征得需方同意后优先供应升级后的产品。 

We should announce the buyer as soon after our products updated, and can offer them after negotiation. 

五、 需方义务：需方在故障报修时，应配合我公司如实提供产品序列号、产品使用环境、初步的故障原 因判断等。

The buyer’s obligation: The buyer should offer the serial number, the working circumstances of the products, and primary estimation for the fault if necessary. 

昆山赛嘉智能科技有限公司

Kunshan Seigair Intelligent Technology Co., Ltd